1. Order Processing Time

• All orders are processed within 1 to 3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

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2. Delivery Time

• Delivery time depends on your location and the courier service.

  • Metro Cities: 3 to 5 business days

  • Other Cities/Towns: 5 to 7 business days

  • Remote Areas: 7 to 10 business days

• Please note that delivery times are estimated and may vary due to weather conditions, courier delays, or unforeseen circumstances.

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3. Shipping Charges

• Shipping charges, if any, will be displayed at checkout before payment.

• We may offer free shipping on selected products or order amounts, as per promotional campaigns.

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4. Tracking Your Order

• Once your order is shipped, you will receive an email/SMS with the tracking number and courier partner details.

• You can track your order status using the provided tracking link or directly on the courier’s website.

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5. Delivery Attempts

• Our courier partners will attempt delivery up to 2 times.

• If the delivery fails due to an incorrect address or unavailability of the recipient, the order may be returned to us. In such cases, re-shipping charges may apply.

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6. Delays and Exceptions

• While we work with reliable logistics partners, delivery delays may occur due to:

  • Natural calamities

  • National holidays or strikes

  • Serviceable pin code limitations

We appreciate your patience and understanding in such situations.

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7. International Shipping

• At present, we do not offer international shipping. Orders can only be delivered within India.

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8. Undelivered or Damaged Packages

• If your package is damaged or tampered with upon delivery, please refuse to accept it and contact us immediately.

• If the package is marked delivered but you haven’t received it, kindly contact our support team within 24 hours of delivery confirmation.

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Need Help?

For any questions regarding shipping or delivery, please reach out to us:

📞 +91 810 810 0607
📧 medivibe24@gmail.com

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We’re here to ensure your order reaches you safely and on time.