1. Order Cancellation

Customer-Initiated Cancellation

• Orders can be cancelled within 12 hours of placement or before the order is dispatched, whichever comes first.

• To cancel your order, please contact us immediately via:

  • 📞 +91 810 810 0607

  • 📧 medivibe24@gmail.com

• Once the order is shipped, cancellations will not be accepted.

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MediVibe24 Solutions -Initiated Cancellation

We reserve the right to cancel orders due to:

• Product unavailability

• Payment failure or verification issues

• Pricing or product listing errors

• Suspicion of fraudulent activity

In such cases, the full amount will be refunded to the original payment method.

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2. Return and Refund Eligibility

You may request a refund in the following cases:

• You received a damaged or defective product.

• You received the wrong item.

• The item is missing from your order.

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Conditions for Returns

• The return must be initiated within 2 working days from the date of delivery.

• The item must be unused, in its original packaging, and in resalable condition.

• A valid proof of purchase (invoice/receipt) is required.

• You must provide photo or video evidence if the item is damaged or incorrect.

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3. Refund Process

Once we receive and inspect your returned item:

• We will notify you of the return status.

• If approved, the refund will be processed within 7 working days.

• The amount will be credited to your original method of payment (credit/debit card, UPI, net banking, etc.).

• Refund timelines may vary depending on your bank or payment provider.

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4. Non-Refundable Items

Refunds will not be provided for:

• Items returned in used, damaged, or altered condition

• Orders cancelled after dispatch

• Items returned without prior approval or documentation

• Health and personal care products once opened (due to hygiene concerns)

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5. Shipping Charges

• Return shipping costs are the responsibility of the customer unless the product is incorrect or damaged due to our error.

• Shipping charges are non-refundable unless otherwise stated.

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Need Help?

For questions related to cancellations, returns, or refunds, please contact us:

📞 +91 810 810 0607
📧 medivibe24@gmail.com

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We are committed to your satisfaction and will do our best to resolve your concerns quickly.